Setup

Email Accounts

Create per-user mailboxes on your custom email domain (`user@yourdsa.com`). Includes IMAP/SMTP server details for connecting Outlook, Gmail, and Apple Mail.

The Email Accounts page (/settings/email-accounts) creates and manages per-user mailboxes on your custom domain. Prerequisite: Email Domain configured and DNS verified.

Email Accounts page with Server Settings, Outlook Setup steps, Email Accounts table, and Add Account button highlighted
Email Accounts: (1) Server Settings (IMAP+SMTP), (2) Outlook Setup steps, (3) Mailbox table, (4) Add Account button.

What's on the page

1. Server Settings card

Shows the IMAP + SMTP hostnames + ports for your domain. Share these with the team for configuring email clients:

SettingValueUse
Domainyourdsa.comJust for reference.
IMAP (Incoming)mail.yourdsa.com:993 SSL/TLSPulls email from server to client.
SMTP (Outgoing)mail.yourdsa.com:465 SSL/TLSSends email from client through server.

2. Outlook Setup card

Step-by-step instructions for adding an account in Outlook (the most common client). Same logic applies to Apple Mail, Gmail mobile, Thunderbird.

3. Email Accounts table

Lists every mailbox on your domain. Columns: Email, Display Name, Actions (Edit / Delete / Reset Password).

4. Add Account button

Creates a new mailbox.

Create a mailbox

Click Add Account

A modal opens with mailbox fields.

Fill the fields

FieldWhat to enter
EmailThe username before @ (e.g., nitin). Domain auto-appended.
Display NameWhat recipients see in the From field (e.g., Nitin Malik).
PasswordInitial password (user can change after first login).
Storage quotaDefault 5 GB. Raise per-plan if needed.
AliasesOptional. Comma-separated list of additional addresses delivered to this inbox.
Forward toOptional. External email to copy every message to.

Click Save

The mailbox is provisioned on the mail server immediately. The user can start receiving email right away. Share the IMAP/SMTP details + password with the user.

Connect Outlook (per the on-page steps)

Open Outlook → File → Add Account

In Outlook's classic UI, the menu is File → Add Account. In newer Outlook for Web/Mac, it's Settings → Mail → Sync email → Add Account.

Enter the email address

Type the full address (e.g., nitin@yourdsa.com). Outlook attempts auto-discovery — the SRV + CNAME DNS records you added under DNS & Domain make this work automatically.

Select IMAP when prompted

If auto-discovery doesn't fully complete, Outlook prompts for the account type. Choose IMAP.

Enter server details

  • Incoming servermail.yourdsa.com, Port 993, Encryption SSL/TLS.
  • Outgoing servermail.yourdsa.com, Port 465, Encryption SSL/TLS.

Enter password and click Connect

Outlook validates credentials, downloads recent mail, and the account is ready.

Connect Apple Mail (macOS / iOS)

System Settings → Internet Accounts → Other Mail Account → enter email + password. Apple Mail auto-discovers via the SRV record.

Connect Gmail mobile / Outlook mobile

Settings → Add account → Other (IMAP) → enter address + password + IMAP/SMTP details above. Most mobile clients handle auto-discovery via SRV records, but be ready to enter ports manually if it doesn't.

Webmail

For users who don't want a client, the bundled webmail is at https://mail.yourdsa.com/webmail. Login with full email + password.

Common flows

  • Onboard a new team member — Add Account → set initial password → share IMAP/SMTP card.
  • Shared sales inbox — Add Account with username sales → add aliases like info, enquiries → multiple team members configure the same mailbox in Outlook with their personal credentials (mailbox-level auth).
  • Reset a password — Edit account → set new password → user re-enters in their email client.
  • Departing employee — keep the mailbox active and forward to their replacement, or set up an auto-responder explaining the change.

Permission gating

Admin role. Each mailbox creation is gated by tenant-level email-management permissions.

Next steps