Reports
Rejects Report
Rejected files analysis — rejection volume, category breakdown, per-lender rejection rate, salvage opportunities.
The Rejects Report turns lost deals into learning — which categories kill files most, which lenders reject hardest, and which "rejected" files could be revived.
What's on the report
- KPI cards — total rejections, this month, rejection rate (% of submitted), avg time to rejection.
- Category donut — Customer Withdrew / Document Mismatch / Low CIBIL / High FOIR / Property Issues / Lender Rejected / Duplicate / Other.
- Per-lender rejection rate — % of submissions to each lender that ended in rejection.
- Per-source rejection rate — which lead sources bring in low-quality leads.
- Reviveable list — rejected files where the reason might no longer apply (e.g., low CIBIL → applicant's score has improved).
- Rejection table — exportable, with file, date, reason, captured by user.
Common flows
- Source-quality review — high rejection rate from a particular source = de-prioritise or renegotiate.
- Lender risk profile — high rejection rate at a lender = misalignment between their criteria and your typical file; push different files.
- Revive campaign — quarterly review of the reviveable list → reach out, reopen if applicable.